Received a complaint from a customer and not sure how to handle the situation?
The National Conciliation Service is a TSI certified Alternate Dispute Resolution (ADR) provider that can help you prevent detrimental disputes and restore good customer relationships.
This key service, available as part of your membership, provides reassurance and peace of mind to both member and consumer.
- Promote your membership to your customers.
- Inform your customers about the benefits of dealing with your business as a member of the RMI.
- Advise your customers of the Conciliation and Arbitration service should need arise.
- Solve your dispute amicably and fairly.
As a member of the Independent Garage Association, a trade body which provides an ADR service for its members, you are required to provide information about your ADR provider on your website and in any contractual terms with customers.
If you haven’t added this information to your website or contracts yet, you can copy and paste the paragraph below we have created for you to use:
“We are subscribed to the National Conciliation Service (NCS) which is the UK’s certified automotive retail Alternative Dispute Resolution (ADR) provider. As one of our customers, you are able to use the NCS if you feel we have not internally been able to resolve your complaint.
The NCS has been certified by the Chartered Trading Standards Institute (CTSI) as compliant with UK and EU regulations in respect of ADR.”
For more information, please call the IGA member helpline on 0845 305 4230.