IGA News

IGA To back Trust My Garage With A £1,000 Guarantee

IGA To back Trust My Garage With A £1,000 Guarantee

01 March 2017

The Independent Garage Association (IGA) is introducing the Trust My Garage £1,000 Guarantee, which gives financial reassurance to consumers who have service and repair work carried out by a Trust My Garage (TMG) member.

TMG is a Chartered Trading Standard Institute (CTSI) approved code under the Consumer Codes Approval Scheme.

Terry Gibson, Head of Member Services commented, “We know our members are the best and with this guarantee we are wholeheartedly supporting the quality and value of their service to consumers.

“In the event of a dispute where the consumer is judged to be in the right by TMG’s Alternative Dispute Resolution (ADR) provider, the National Conciliation Service, the IGA will guarantee payment of any financial award up to £1,000 where the garage is unable to meet its obligation to the consumer.

“Not only does TMG have the backing of the CTSI through its code scheme, by financially backing our members in this way, we can support the sector and continue to raise the consumer perception of independent garages.”

The Trust My Garage £1,000 Guarantee scheme will come into force on 1 March 2017. Further details of the scheme and the conditions that apply can be found on the TMG website

TMG currently has over 2,800 members. Each new member is put through a comprehensive site audit which it must pass in order to be able to display the TMG badge.

Consumers can search for their nearest TMG member at www.TrustMyGarage.co.uk.

ENDS

NOTES FOR EDITORS:

Terry Gibson, Head of Member Services is available for interview.

Gemma Stannard, IGA Communications Officer

Tel: 0207 307 3402 ext. 1413

Web: www.IndependentGarageAssociation.co.uk

Email: gemma.stannard@rmif.co.uk

The Independent Garage Association is the largest and most prominent trade body in the independent garage sector, representing the industry in legislative and regulatory matters arising in UK and EU Government, as well as offering advice, information and services to members which ensure that the independent service and repair sector can thrive.

Trust My Garage is a nationally recognised consumer reassurance scheme that acts as a badge of quality, and a code for the independent garage sector. Members are audited to ensure high standards in service, working practices and training. Garages must be members of the IGA before they can join the scheme.