IGA’s Trust My Garage Achieves Code Approval
The Independent Garage Association’s Trust My Garage (TMG) Consumer Code of Practice has received final approval from The Chartered Trading Standards Institute’s (CTSI) Consumer Code Approval Scheme (CCAS).
Customers that use a TMG member will now have additional protection above and beyond their consumer rights, including a clear complaints procedure and access to the National Conciliation Service, TMG’s Alternative Dispute Resolution provider.
CTSI’s Consumer Codes Approval Scheme protects consumer interests by setting out the principles of effective customer service and protection. As a part of a CTSI Approved Code, TMG members show that they are trusted independent businesses and are contributing to improving service standards for the industry.
Stuart James, IGA Director commented, “This is great news for independent garage businesses as they now have a CTSI backed code scheme. It will specifically identify independent garages that have a proven track record of providing consumers a high quality of customer service.”
NOTES TO EDITORS
TMG is a nationally recognised consumer reassurance scheme that acts as a badge of quality, and a code for the independent garage sector. Members are audited to ensure high standards in service, working practices and training. They must be a member of the IGA before they can join the scheme, which is the UK’s largest and most prominent representative body for independent garages.
Gemma Stannard, IGA Communications Assistant
Tel: 0207 307 3402 ext. 1413