IGA News

Member Service Spotlight: Legal and HR Advice

Member Service Spotlight: Legal and HR Advice

30 November 2017

Legal Advice

RMI Legal Advice is here to offer guidance on a wide range of essential topics, including employment, commercial, contract and consumer law.

If you have any legal question regarding your business, simply give our member helpline a call on 0845 305 4230 and we’ll refer you to the legal team.

Legal Advice Level One - No Cost

Included within your IGA membership you receive access to our web based legal & HR toolkit, as well as access to our Legal Helpline that can provide assistance on HR and commercial law.

By calling the helpline you’ll receive assistance from a dedicated team of solicitors/barristers that specialise in the automotive industry, including their comments on documents in relation to HR and commercial law issues.

Legal Advice Level Two - Preferential Rates

If you have a case that moves into litigation, you’ll be able to use our legal services at a discounted fixed rate, with charges agreed directly with the legal team before any work is carried out.

HR Advice

Employment can be complex and laws are constantly changing. We are here to keep you up to date and ensure compliance with the legal requirements places on employers by providing step-by-step guidelines in every aspect of personnel, all downloadable to your PC.

Login to the Members Area on the IGA website and click on Human Resources to find hundreds of documents available for you to use, including template job contracts, company policies, disciplinary letters and so much more.

Conciliation and Arbitration

Received a complaint and not sure how to handle the situation?

The National Conciliation Service is a CTSI certified Alternative Dispute Resolution (ADR) provider that can help you to prevent detrimental disputes and restore good customer relationships without resorting to the courts.

As part of your membership this key service provides reassurance and peace of mind to both you and your customers, and you can read more about the NCS at www.nationalconciliationservice.co.uk.

ADR Legislation

As a member of the Independent Garage Association, a trade body which provides an ADR service for its members, you are required to provide information about your ADR provider on your website and in any contractual terms with customers.

If you haven’t added this information to your website or contracts yet, you can copy and paste the paragraph below we have created for you to use:

“We are subscribed to the National Conciliation Service (NCS) which is the UK’s certified automotive retail Alternative Dispute Resolution (ADR) provider. As one of our customers, you are able to use the NCS if you feel we have not internally been able to resolve your complaint.

The NCS has been certified by the Chartered Trading Standards Institute (CTSI) as compliant with UK and EU regulations in respect of ADR.”

If you’d like to find out more about any of the above services, you can call the IGA Member Helpline on 0845 305 4230.