Member Service Spotlight - Trust My Garage
This month’s member services spotlight is an up-close look at our CTSI-backed consumer assurance scheme, Trust My Garage. By displaying the marque of good quality work and customer service, you can boost your reputation, increase sales, safeguard your existing customer base and gain consumer trust.
Trust My Garage was established in 2015 to improve on the relationship between independent garages and consumers. Exclusively available to IGA members, the application process involves a comprehensive audit - our team will assess your business to make sure your systems and processes meet our high standards and that your employees are properly trained. You will also need to have access to the latest diagnostic equipment and technical information and be committed to providing excellent customer service.
- Become part of a nationally recognised consumer brand
- Your garage listed on the TMG and CTSI consumer websites
- Consumer website with honest and genuine feedback ratings to maximise your appeal to potential customers
- Marketing support from the Independent Garage Association
- Fully supported social media feeds, posting daily content for your business to share with its customers
- High levels of consumer awareness and trust
As an approved TMG member, you have access to marketing support from the Independent Garage Association as well as fully supported social media feeds, posting daily content for your business to share with its customers in the modern age.
All current TMG members must have the joint TMG/CTSI logo prominently displayed on their website as part of CTSI’s brand guidelines. You can download the logos from the members area by (both formats displayed below), and you can read the guidelines in full .
We believe that independent garages in the RMI are among the best garage businesses in Britain, doing one of the most complex jobs there is. TMG is there to help your business gain the recognition it deserves. We aim to raise your profile with a nationally recognised brand and increase sales, giving your business a competitive edge & encouraging growth with our consumer feedback portal. Take a look around the website at .