IGA News

MOT Update - November 2015

MOT Update - November 2015

29 October 2015

DVSA concentrating on MOT testing service stability

The Driver and Vehicle Standards Agency (DVSA) is hard at work to make sure the MOT testing service remains stable so the MOT trade can continue to test without interruption.

Since its launch more than 8,000,000 tests have been carried out using the service with around 130,000 to 150,000 tests taking place each day.

This has consistently been the case since early September 2015 and means the MOT trade is using service at the same level as MOT Comp.

DVSA’s Head of MOT Modernisation, Neil Barlow, said: “Our core priority is providing a stable and resilient service which allows testers to carry out tests.

“For the most part, we think we’ve achieved those aims over the past couple of months and - despite this week’s outage – we’ve managed to keep the service up and running and testers testing throughout this period.

“We’re also working hard to make sure the service can cope with the kinds of technical problems which all web-based services have to face and overcome on a consistent daily basis.”

However, there are still some outstanding issues, the details of which, DVSA has outlined on the various links listed on the right-hand side of its MOT testing service ‘start’ page on the GOV.UK website.

These problems include slot balances not updating after garages have made payments and incorrect expiry dates appearing on certificates.

Both issues are in the process of being fixed with further details information (including the recommended workarounds) available on the MOT testing service: known issues and workarounds issues page on GOV.UK.

Finally, DVSA has reminded the MOT trade to make sure that they report any technical issues they experience to its MOT testing service desk on:

0330 123 5654 (8am to 8pm Mon to Fri and 8am to 2pm Sat - excluding public holidays).

It adds that MOT testing service users should not contact their Area Office or the DVSA Customer Service Centre for advice as they’ll generally not be able to help.