IGA News

IGA publishes report investigating garage work providers

IGA publishes report investigating garage work providers

12 April 2018

The Independent Garage Association (IGA) has published a study of consumer facing websites that provide work to independent garages for a fee.

The 2018 Garage Work Provider Report investigates the wide variety of business modelsand contractual terms and conditions that consumer work provider websites use. The comparisons within the report will guide independent garages in their decision-making process as to whether they choose to work with any of these types of businesses.

Stuart James, IGA Director comments “Independent garages excel at forming lasting relationships with their customers and provide unbeatable value formoney. Many of the work providers featured in this report insert themselves between the customer and the garage, which removes the ability to form that pivotal relationship.

“We know that many independent garages perceive the costs of services provided by these work providers as a form of marketing outlay and understand the reasons why they use them. The aim of this report is to provide sufficient information for garage businesses to make an informed decision on which specific provider is best for their business.

“The IGA will continue to listen to its members and survey the marketplace to ensure that garage businesses are not subject to any detriment as a result of working with consumer work providers.

“The IGA firmly believes independent garage businesses should continue to engage directly with customers and promote their own brand and image.”

Click here to download the report.



  • Please find a PDF copy of the 2018 Garage Work Provider Report in the link above
  • Stuart James, IGA Director, is available to interview.

The Independent Garage Association is the largest and most prominent trade body in the independent garage sector, representing the industry in legislative and regulatory matters arising in UK and EU Government, as well as offering advice, information and services to members which ensure that the independent service and repair sector can thrive.

Gemma Stannard, IGA Communications Officer

Tel: 0207 307 3402 ext. 1413

Web: www.IndependentGarageAssociation.co.uk

Email: gemma.stannard@rmif.co.uk