Announcement - Trust My Garage Becomes CTSI Approved Code
We are delighted to announce that the IGA’s Trust My Garage Consumer Code of Practice has become a Chartered Trading Standards Institute (CTSI) Approved Code.
It was announced at the RMI Annual Dinner on Tuesday 22nd October that TMG had received final approval from CTSI’s Consumer Codes Approval Scheme (CCAS).
This makes Trust My Garage the only CTSI Approved Code exclusively for independent garages.
All Trust My Garage members are now subscribed to the new Approved Code. There will be requirements to show customers that you are subscribed to the Code, such as making information available and displaying the Approved Code logo. The IGA is waiting for CTSI to send this information over, so look out for emails over the next month guiding you through what you need to do.
Please wait until you receive this information from us before adding anything CTSI related to your premises, documents or website, as CTSI has very strict guidelines and may terminate your right to use the logo and possibly withdraw the Code.
The CTSI’s Consumer Codes Approval Scheme protects consumer interests by setting out the principles of effective customer service and protection. As part of a CTSI Approved Code, TMG members show that they are trusted independent businesses and are contributing to improving service standards for the industry.
Customers that use a TMG member will now have additional protection above and beyond their consumer rights, including a clear complaints procedure and access to the National Conciliation Service, TMG’s Alternative Dispute Resolution provider.
This is an excellent new addition to a long list of TMG member benefits, including:
- Becoming part of a nationally recognised consumer brand
- Your garage listed on the TMG consumer website with honest feedback system
- Marketing support from the IGA
- Increased levels of consumer awareness and trust
- Consumer app
- Part of the IGA membership package
If you are not a TMG member and would like to enquire, please call our member helpline on 0845 305 4230.
TMG members, please stand by for more information which we are waiting to receive from CTSI.