IGA News

How to Take a Car Repair Plan Payment

How to Take a Car Repair Plan Payment

30 August 2016

As you will have noticed, recently we launched the new Trust My Garage website. Now, the new website has made it much easier for users to find their perfect trusted garage.

Amongst these new changes, the Find a Garage search option now allows users to refine their search so that the filters can identify garages that accept the Car Repair Plan.

If your garage is registered as a Car Repair Plan garage, the CRP logo will feature next on the map; otherwise, if you are not registered for the Car Repair Plan, the standard TMG shield will be shown. Users also have the option to filter results to show only those garages that accept the Car Repair Plan.

As a result of this change, we are seeing an increasing number of members asking how to take payments from consumers who hold a Car Repair Plan account.

This is a simple process, which can be easily picked up.

Firstly, you will need to go to the garage owner’s section of the Trust My Garage website.

Once here, you will need to login in the top right of the page, using the same login details that you use for the IGA website. These details can later be changed to something more relevant to you.

Once you have logged in, the Car Repair Plan portal login will be visible just below your details on the right hand side of the page. Clicking on the portal link will take you to the welcome page on the secure Car Repair Plan Portal.

If you have not registered to use the plan, you will need to accept the terms and conditions and setup a Direct Debit mandate. Please call us on 0845 305 4230 if you would like to accept the Car Repair Plan.

Charging money to a customer’s account is a two-stage process.

To begin with, you need to “Check Balance”. This is the third tab at the top of the screen. This will essentially reserve the required amount to your garage. This can be done before the work is completed if the customer has indicated, in advance, the amount they wish to pay using their Car Repair Plan Account.

You will need to complete the form which asks for the customer’s surname, car registration and membership number (the customer’s account number). It will ask you to enter the work type (optional), mileage (optional) and work amount. Please note that fields marked with a red asterisk are mandatory.

Click on “Check Customer Account Balance” to confirm the availability of funds and to reserve this amount.

The customer will receive an email confirming that the funds have been reserved.

Once the work on the vehicle is complete and has been invoiced, click on the fourth tab at the top of the page, “Charge Work”. The reserved amount will be present (together with any other reserved amounts for other customers). On the right hand side is a button to charge the work. You will need to tick a box to confirm that the customer has signed the invoice to agree to the amount being charged to their car repair plan account.

The customer will receive an email confirming that the work has been charged.

If you now click on the first tab at the top of the screen, “Garage Details”, the amount will be present in your Wallet Balance ready to be remitted to you in the next (weekly) payment run.

And that’s it; your customer can leave knowing they haven’t had to make a dent in their bank account!

If you would like to join the plan, or simply find out more about the Car Repair Plan which allows motorists to “Shield themselves from unexpected repair costs”, please call us on 0845 305 4230 and we will arrange a visit from a member of our team.