IGA News

Member Service Spotlight: Digital Service Records

Member Service Spotlight: Digital Service Records

31 August 2021

About Digital Service Records

Digital service records are maintained and stored online via a secure vehicle manufacturer’s central database. It keeps a record of the service and maintenance history, as well as the mileage and the garages where these services are carried out.

Typically, the service records of vehicles are kept as paper records and stored at the garage which has undertaken the work, with you getting a stamp and entry in the logbook confirming the work that has been carried out. They also keep a record of any major breakdowns or accidents that the vehicle has been through.

One of the biggest issues with paper logbooks is that the information within them can be falsified, meaning that buyers have to use their own initiative and try and verify anything suspicious with the garage that serviced the car. A digital service record can solve all of these problems.

Digital service records are maintained and stored online via a secure vehicle manufacturer’s central database. It keeps a record of the service and maintenance history, as well as the mileage and the garages where these services are performed. A digital service record is updated every time you visit an approved garage for car servicing or car repairs. You can also request a hard copy from any authorised car dealer or from an online portal if available.

Manufacturers currently using DSR’s include:

  • Audi
  • BMW
  • Ford
  • Jaguar
  • Land Rover
  • Mercedes
  • Mini
  • Smart
  • Skoda
  • Volkswagen

A full list of links to manufacturers’ technical data websites can be found in the Members Area of the IGA website under ‘Manufacturer Website Access’.

What the IGA and RMI Technical Helpline can help with

The IGA provides online step by step guides on how to setup accounts with these websites, and how to enter an online service record. These are available to view and saved under ‘Digital Service Record Guides’ in the IGA Members Area.

If you are subscribed to the RMI Technical Helpline, the team can also give over the phone guidance when dealing with online service records, however they cannot setup accounts, intervene with the account setup between the IR (independent repairer) and the manufacturer due to GDPR, or enter service records online for the IR.

Sometimes there can be problems regarding initial account setup. Unfortunately, this is an issue that would need to be raised with the manufacturer by the account holder.

The registration setup can sometimes take 2-3 days once all verifications have been setup and this should be made clear to all IRs when registering.

The IGA Members Area does not have guides for all manufacturers - some manufacturers do not allow independent repairers to update online service history, and this is down to the manufacturer.

Common problems include:

  • The IR has started the registration process but not completed it fully, as most manufacturers require a 2-part registration process where the second part is validating the account holder. If this is not complete the account holder will not be able to access their account.
  • Some manufacturers require an IR email that includes the name of the garage and the manager’s name. If this is not correctly completed it will not allow the full registration process.
  • Once registration is complete, the password may expire if the account has been dormant for some time. The email address that was used may no longer be available, the password may have been forgotten, or the person who controlled it has left. It is always worth saving the access details.

Click here to sign into the IGA Members Area and access our digital service record guides and links to manufacturer websites. If you need further support or would like to find out more about joining the RMI Technical Helpline, please call the IGA Member Helpline on 01788 225 908 or email enquiries@rmif.co.uk.