RMI Legal - ADR Business Requirements
Businesses will be required to have an Alternative Dispute Resolution (ADR) process in place by 9 July 2015 when the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 passes into UK law.
The RMI Legal team has put together a statement containing your obligations as a business and what you need to do before the new laws come into effect.
From 09 July 2015 all members should include within their website, and their terms and conditions details of any ADR process to which they are subject. These should also be included in any letter to a consumer where you have exhausted your internal complaints process.
As all members are subject to at least the RMI Code of Conduct, you should look to making the amendments over the next few days. Details of the RMI’s National Conciliation Service should be included and can be found here and on the RMI’s website. If you are subject to other ADR processes either through Motorcodes, Bosch or manufactures own processes, these should also be included.
As always this advice is general in nature. As an RMI member you have access to the RMI Legal advice line, as well as a number of industry experts for your assistance. Please contact us at any stage for advice and assistance as appropriate.
For further information and advice on ADR, please call our member helpline on 0845 305 4230.